Location and Service

Phoenix is in one of the most disaster-free areas of the world. With little or no threat of hurricanes, tornadoes, catastrophic hail, major flooding or earthquakes, it is an ideal location for a datacenter. In fact, a 2008 study by SustainLane ranks Phoenix among the safest-from-natural-disaster cities in the nation.

SRP, the local utility providing power to Phoenix NAP, has been honored as the highest-ranked power company in customer satisfaction in the West and is the only electric utility that has been ranked among the top 10 utilities in the nation by J.D. Power and Associates in all 11 years it has conducted the study.

SRP received the highest numerical score among large electric utility providers in the West in the proprietary J.D. Power and Associates 2009 Electric Utility Residential Customer Satisfaction Study℠. Study based on 79,552 online interviews ranking the 13 largest providers in the West (AZ, CA, CO, ID, MT, NV, NM, OR, UT, WA, WY). Proprietary study results are based on experiences and perceptions of consumers surveyed in April-May 2009. Your experiences may vary. Visit the J.D. Power and Associates Web site for details.

Given the location and utility service, Phoenix NAP is able to provide maximum uptime to its clients through a highly reliable power system.

Innovative Back-up Systems

Reliable power is one thing. Reliable power when there is a disturbance is another. Phoenix NAP uses highly-efficient PureWave UPS™ Systems and N+1 diesel generators to keep power flowing to client racks in the unlikely event both utility power sources are down.

While this datacenter back-up configuration is not unusual, the systems Phoenix NAP uses carry unique advantages. The PureWave UPS units have specially developed battery packs with a meantime between failure (MTBF) of more than 200,000 hours, designed to fail shorted if a problem occurs. This means if one battery inside an energy storage container goes out, the rest of the batteries in that container keep providing power.

Plus, the PureWave UPS systems are medium voltage and 99 percent efficient. This enables the UPS units to sit higher in the power distribution chain, adding to their redundancy since both A and B utility power paths are feeding the UPS units. Plus, the higher power rating of each UPS also dramatically decreases the total number of units needed to effectively and efficiently back-up the entire facility.

Fewer UPS systems result in operational savings Phoenix NAP is able to pass on to clients.