Network Operation Center

As a network access point, Phoenix NAP has an onsite team staffing its network operation center (NOC) 24 hours a day, seven days a week, 365 days per year. This team of highly-trained technicians, engineers and system administrators monitors all network activity of the datacenter, along with any external events and/or circumstances that could impact the performance of clients' servers.

Acting as a first responder unit, the NOC Services team rapidly identifies, addresses, and fixes any ticket or issue that may arise. Following the initial response and action, a separate datacenter resolution team investigates what caused the situation and recommends any preventative measures to limit future occurrences. By keeping these teams separate, Phoenix NAP is able to keep focus on both rapid correction and long term prevention of issues while maximizing the efficiencies of both teams.

Staff Certifications

Members of the Phoenix NAP NOC Services team hold a variety of industry-specific certifications. By maintaining such a high degree of training, our NOC technicians and engineers are able to knowledgeably respond to tickets and address any issues.

Datacenter Services

Part of a Phoenix NAP colocation solution is the availability and inclusion of trained network services and datacenter professionals to be an extension of clients' own technical teams. We understand that not everyone is necessarily going to be able to have their own staff in the facility's office spaces, and we make several remote hands services available, including:

Server monitoring Non-urgent reboot requests Critical software updates Leased hardware repairs Purchased hardware repairs

Upon request, additional datacenter operations tasks can be performed for clients, including secure short-term storage of client equipment (less than 30 days), assistance with equipment procurement, and cabling between client servers and our facility's cross-connect room.