Phoenix NAP provides highly personalized levels of service to all clients to help ensure needs are successfully met.
Phoenix NAP's Network Operation Center (NOC) provides 24x7x365 support for clients. With continual onsite personnel, NOC staff supply rapid response assistance.
Clients who remotely manage their own equipment can also utilize Phoenix NAP's remote hands services. Our technicians are available to physically assist with equipment as an additional support option through our colocation services.
Remote hands services are provided as part of our standard colocation services and are provided at no additional cost to our customers. Under this level of remote hands service technicians will provide the following levels of assistance:
Additional remote hands services are provided for those situations where more sophisticated or time-consuming action may be required to accomplish a task that would otherwise require a customer's physical presence. These services are well suited for advanced technical tasks where highly skilled engineers may be needed to provide assistance with a complex, network component, software application, or operating system. Under this level of remote hands service technicians will provide all of the services included in our complimentary remote hands support above, as well as the following additional forms of assistance:
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some of our clients have to say about their experiences in our data center.
